My Treasure Heart (“we,” “us,” or “our”) operates mytreasureheart.com (the “Site”). This Privacy Policy describes how we collect, use, disclose, and retain personal information when you use the Site, contact us, create an account, or make a purchase. It also describes privacy choices and rights that may apply to you, including rights under California law.
1. Information we collect
The information we collect depends on how you interact with us and may include:
- Contact and identity information, such as your name, email address, telephone number, billing address, and shipping address.
- Account information, such as your login credentials and saved preferences.
- Order and commercial information, such as products viewed or purchased, order history, custom-order details, returns, and customer-service communications.
- Payment information. Payments are generally processed by third-party payment providers. We receive transaction details needed to complete and document the purchase but do not ordinarily receive full payment-card numbers.
- Device and usage information, such as IP address, browser and device type, operating system, referring pages, pages viewed, approximate location derived from IP address, dates and times of visits, and diagnostic data.
- Information you choose to submit, such as reviews, photographs, messages, newsletter preferences, and custom jewelry requests.
We collect information directly from you, automatically through the Site, and from service providers that support payments, shipping, analytics, security, and marketing.
2. How we use information
We may use personal information to:
- operate, maintain, personalize, and improve the Site;
- process payments, fulfill and ship orders, and manage returns;
- create and maintain customer accounts;
- respond to questions, custom requests, and support needs;
- send transactional messages and, with consent where required, marketing communications;
- measure Site performance and understand how customers use the Site;
- detect fraud, protect accounts, and address security or technical issues;
- enforce our terms and protect our legal rights; and
- comply with tax, accounting, consumer-protection, and other legal obligations.
4. How information is disclosed
We may disclose personal information to service providers and contractors that perform services on our behalf, including website hosting, ecommerce, payment processing, shipping, email delivery, analytics, security, and professional services. These parties may use the information only as permitted by their agreements with us and applicable law.
We may also disclose information when reasonably necessary to comply with law or legal process, protect customers or the public, prevent fraud, enforce our agreements, or protect the rights and property of My Treasure Heart. Information may be transferred as part of a merger, financing, acquisition, reorganization, or sale of all or part of the business, subject to appropriate protections.
My Treasure Heart does not sell personal information for money. Certain analytics or advertising activities may be considered “sharing” or a “sale” under some state privacy laws even when no money changes hands. Where those laws apply, you may request to opt out by contacting us using the details below or by using any privacy-choice control made available on the Site.
5. Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including completing transactions, maintaining business and tax records, resolving disputes, preventing fraud, and meeting legal obligations. Retention periods vary by the type of information and the reason it was collected.
6. Security and transfers
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No internet transmission or storage system is completely secure, however, and we cannot guarantee absolute security.
My Treasure Heart is based in the United States. If you access the Site from another country, your information may be processed in the United States or another location where our service providers operate. Those locations may have different data-protection laws than your jurisdiction.
7. California privacy rights
Subject to applicable exceptions and verification requirements, California residents may have the right to request that we:
- confirm whether we process their personal information and provide access to specific information;
- disclose categories of personal information collected, sources, purposes, and categories of recipients;
- correct inaccurate personal information;
- delete personal information;
- provide a portable copy of personal information; and
- stop selling or sharing personal information or limit certain uses of sensitive personal information where those rights apply.
You will not receive discriminatory treatment for exercising an applicable privacy right. To submit a request, email mytreasureheart@gmail.com or call (925) 326-1949. Please describe your request and provide enough information for us to reasonably verify your identity and locate relevant records. An authorized agent may submit a request when legally permitted, but we may require proof of authorization and identity verification.
We generally respond to a verifiable request within 45 days. If additional time is reasonably necessary and allowed by law, we will notify you. In the preceding 12 months, the categories of personal information we have collected may include identifiers, California customer-record information, commercial information, internet or network activity, and approximate geolocation. We collect and disclose these categories for the business purposes described above.
8. Children’s privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can investigate and delete it when appropriate. Visitors under 18 should use the Site only with the involvement of a parent or guardian.
9. Third-party links
The Site may link to websites or services that we do not operate. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices. Review the privacy policy of any third-party service you use.
10. Changes to this policy
We may update this Privacy Policy periodically. We will post the revised policy on this page and change the “Last updated” date. When appropriate, we may provide additional notice before a material change takes effect.
11. Contact us
For privacy questions or requests, contact My Treasure Heart:
- Email: mytreasureheart@gmail.com
- Phone: (925) 326-1949