Thank you for shopping at My Treasure Heart. Because our jewelry is handcrafted, we ask that you review the eligibility and timing requirements below before returning an item.
1. Return and refund window
We accept return and refund requests for eligible items for up to 10 calendar days after your order ships. The 10-day period begins on the shipment date shown in your shipping-confirmation email.
Contact us within this period before sending an item back. A request submitted within the window remains subject to the eligibility and inspection requirements below.
2. Eligibility
To qualify for a return, an item must be unused, unworn, in the same condition in which it was received, and in its original packaging. Proof of purchase is required.
Custom-made and personalized items are not eligible for return unless they arrive damaged, defective, or materially different from what was agreed. Sale items may be returned within the same 10-day request window unless clearly marked “Final Sale.”
3. Return process
- Email mytreasureheart@gmail.com or call (925) 326-1949 within the 10-day window. Include your name, order number, item, and reason for the request.
- Wait for return instructions before shipping the item. Returns sent without authorization may be delayed or refused.
- Pack the item securely in its original packaging and send it to the return address provided in our instructions.
Unless an item arrived damaged, defective, or incorrect because of our error, you are responsible for return-shipping costs. Original and return shipping charges are non-refundable. We recommend a trackable, insured service because we cannot guarantee receipt of a return shipment.
4. Refunds
After we receive the returned item, we will inspect it and notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card issuer may need up to 10 business days after the refund is issued to post the credit.
If a returned item is used, worn, damaged after delivery, incomplete, or otherwise ineligible, we may deny the refund or, where appropriate, reduce it to reflect the loss in value.
5. Damaged, defective, or incorrect items
If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible and no later than 7 days after delivery. Include your order number and clear photographs of the item and packaging. Keep the packaging while we review the issue. Depending on the circumstances, we may offer a repair, replacement, or refund and cover reasonable return-shipping costs.
6. Exchanges
Exchanges depend on availability and are handled case by case. Since many pieces are one of a kind, the fastest option may be to return an eligible item and place a new order. Contact us before returning anything so we can discuss available options.
7. Non-returnable items
The following items cannot be returned except when damaged, defective, or incorrect:
- gift cards;
- custom-made or personalized jewelry;
- items marked “Final Sale”; and
- items that have been worn, altered, or damaged after delivery.
Nothing in this policy limits rights that cannot be waived under applicable consumer-protection law.
8. Questions
For a return request or a question about this policy, email mytreasureheart@gmail.com or call (925) 326-1949.