Thank you for shopping at My Treasure Heart. We carefully prepare each handcrafted jewelry order for shipment and will send updates using the contact information provided at checkout.
1. Order processing
- Ready-to-ship orders are generally processed within 1–3 business days, Monday through Friday excluding holidays, after the order-confirmation email is sent.
- Custom-made and personalized items generally require an additional 5–10 business days for creation. We will communicate an estimated timeline for a custom order.
- You will receive a separate notification when the order ships.
Processing time is separate from carrier transit time.
2. Shipping rates and delivery estimates
Available shipping methods, charges, and current delivery estimates are calculated and shown at checkout. Standard domestic delivery is typically estimated at approximately 7 business days after processing, while any available expedited option will show its estimate at checkout.
Delivery dates are estimates, not guarantees. Weather, carrier disruptions, holidays, high-volume periods, and other circumstances outside our control may cause delays.
3. Shipment confirmation and tracking
When your order ships, we will send an email with available tracking information. Please allow 24–48 hours for a carrier to activate the tracking number. If your order has not arrived within 15 days after the shipping-confirmation email, contact mytreasureheart@gmail.com with your name and order number so we can investigate.
4. Shipping to P.O. boxes
We can ship eligible orders to P.O. boxes using an available U.S. Postal Service method. Some expedited or oversized shipments may require a street address.
5. International shipping
If international shipping is offered for your destination, available methods and estimates will appear at checkout. International delivery may take approximately 21 business days or longer because of carrier and customs processing.
Your order may be subject to import duties, taxes, VAT, brokerage fees, or other charges imposed by the destination country. These charges are the customer’s responsibility and are not collected or controlled by My Treasure Heart unless checkout expressly states otherwise. We are not responsible for customs delays. Review your country’s import requirements before ordering.
6. Incorrect addresses and refused delivery
Please review the shipping address carefully before placing an order. If an address cannot be validated, we may contact you for a correction. If we cannot obtain a valid address before shipment, we may cancel and refund the order.
My Treasure Heart is not responsible for loss or delay caused by an incorrect or incomplete address supplied by the customer when the package cannot be recovered. If a shipment is refused or returned as undeliverable, original shipping charges and return fees may be deducted from any available refund.
7. Items damaged in transit
If an order arrives damaged, contact us within 48 hours of delivery at mytreasureheart@gmail.com. Include your order number and clear photographs of the item, outer package, and packing materials. Keep all packaging and damaged goods while we review the claim. We handle transit damage case by case and will work toward an appropriate repair, replacement, or refund.
8. Lost or stolen packages
If tracking shows a package as delivered but you cannot locate it, check the delivery area, ask household members or neighbors, and contact the carrier promptly. We can provide the shipment date, address, carrier, and tracking information to help with an investigation.
My Treasure Heart is not responsible for packages confirmed by the carrier as delivered to the address entered on the order. We will nevertheless assist with information reasonably available to us. The carrier may require the recipient to file a lost- or stolen-package claim.
9. Questions
For a shipping question, email mytreasureheart@gmail.com or call (925) 326-1949.